Return Policy 

We want you to completely love your online purchase. If you change your mind for any reason, we will gladly accept a return of any full priced clothing or shoe
item for a refund, exchange, or store credit subject to the following
conditions:

- items must be posted in the mail within 10 days of receiving your order.

- items must be returned in original condition, unworn, unaltered, unwashed including tags, shoe boxes and sanitary labels. Please take care when trying on garments, as we cannot accept garments that show any signs of wear. Any garments that appear to have been worn, washed, or altered in any way will be refused and returned to you.

Please note, we do not accept returns or exchanges on accessories (home/decor, jewelry, handbags, sunglasses, vintage and lingerie), trunk show, sale and items discounted 10% or more.

All Monkee's boutiques are independently owned and operated, so we can only accept returns on purchases from this location. Please contact us at shop@monkeesofsummerville.com  with any questions.

 Gift Cards are not redeemable for cash and cannot be refunded. 

 EXCHANGES

We will gladly accept a return of any full priced clothing or shoe item for an
exchange, subject to the conditions outlined in the Returns section.

Items must be posted in the mail within 10 days of receiving your order.

On your return request, please include a note with information on the product you would like to exchange the item(s) for.

 

TO MAKE A ONLINE RETURN

If you need to return an item, simply login to your account at account.monkeesofsummerville.com,
view the order under the Orders tab and click the Return Request button. We'll
notify you via e-mail of your store credit once we've received and processed
the returned item. Customers are responsible for the cost of shipping on all
returns. Monkee’s of Summerville is not responsible for packages lost or stolen
in transit.

All Monkee’s boutiques are independently owned and operated, so we
can only accept returns on purchases from this store location. As a small
business, we cannot accommodate every return, but we will be reasonable. Please
contact us directly with any questions or concerns.

  RETURNS CONDITIONS & EXCEPTIONS

 Swimwear & Intimates

Customers must wear undergarments when trying on items.

If you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these have been removed, altered or if the item shows sign of wear.

Shoes

We will not accept shoes returned with sole markings or scratches.

If you received a shoe box, this must also be returned in its original condition.

Accessories

Due to health and safety reasons, we do not accept change of mind return requests for jewelry and accessories.

Final Sale & Discounted Items

Discounted items or item(s) marked as "Final Sale" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge.

Gift Cards

Gift Cards do not expire. Gift Cards are not redeemable for cash and cannot be refunded.  

RETURN SHIPPING

We recommend returning items through traceable mail and that customers ask for
proof of postage at the time of posting returned items as Monkee's cannot issue
a refund on items that are not received.

The goods are the responsibility of the customer until they are returned to Monkee's. Monkee's will not issue a refund on item(s) that are not received or are lost in transit.

Return shipping is at the customer’s expense and is non-refundable.

 WRONG OR FAULTY ITEM

We sincerely apologize for any inconvenience caused by receiving a wrong or faulty item. Please contact our team at shop@monkeesofsummerville.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.

All items will be assessed upon the return and deemed faulty by Monkee's. Faulty items do not include those that have already been worn.

 TIMELINE

We strive to process returns daily, however, please allow 2-5 business days for a refund or store credit to be processed from the date that the returned item is received by Monkee's.

IN STORE RETURNS FOR ONLINE PURCHASES

We are happy to accept in-store returns for items purchased online. Please make sure to bring your item(s) and original order confirmation, and a member of our team will help complete your exchange or return at checkout. Please ensure you carefully read and follow our Returns Policy to avoid any issues or delays. Thank you for your cooperation!

We offer standard ground shipping within the U.S. for a flat rate fee of $10.00, unless otherwise indicated. Orders over $250 qualify for complimentary standard ground shipping. When your order ships, you will receive an email including tracking information so you can keep an eye out for your package. Delivery times and dates will vary based on your location. We are not responsible for unforeseen delays due to holidays and weather.

No Overnight Shipping is offered at this time.

Not all of our inventory is sold online due to vendor restrictions.